Privacy Policy

This Privacy Policy provides information about how we process and protect data, how we use any personal information we collect about you when you use this website, our use of cookies, and your privacy rights.

This policy was last updated 25 November 2018 and replaces all previous versions.

The quick version

In a nutshell, we will never sell your data. We provide controls, where possible, that allow visitors and customers to have control over the privacy of all personal data that is captured by our Service. We are committed to being transparent about what data we collect, how we use it and the measures we take to protect it. When you choose to provide us with information about yourself, you trust us to use it in a responsible manner. We respect that and appreciate your trust.

The full version below explains:

Who we are and how to contact us
What types of personal data we collect
How we collect personal data and why
How we use personal data provided to us
That this website is not intended for children under 18
How we protect and ensure personal data is handled securely
When and how we share personal data within our company and with other organisations
That we may send personal data outside the EEA
How long we keep personal data
That we use cookies and where you can find more information on these
Links to other websites
The rights and choices you have in regard to your personal data
Your California privacy rights
Changes to our Privacy and Cookie Policies.

To contact us about any matters relating to your privacy, email [email protected].

Want more? Here it is …

The full version

This Privacy Policy (together with our Website Terms of Use, Cookie Policy, Booking Terms and Conditions and any other documents referred to in them) describes the type of information that we collect from you (“you/your”) through the use of our services (“Services”), or the use of our website https://yellowyetitravel.com (“Website”), how that information may be used or disclosed by us and the safeguards we use to protect it.

By using or accessing our Website or the Services, you agree to the collection, use and disclosure of information in accordance with this Privacy Policy. This Privacy Policy may change from time to time and your continued use of the Website or the Services is deemed to be acceptance of such changes, so please check periodically for updates.

Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Website. If you do not accept and agree with this Privacy Policy, you must stop using our Website immediately.

We comply with the Data Protection Act 1998, the General Data Protection regulation 2016/679 and all relative European Union and Member State data protection legislation in force and as amended or replaced from time to time including, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR).

Who we are and how to contact us

The data controller is Yellow Yeti Digital Ltd (UK), a company registered in England with company no: 10290864 and registered office address of Flat 19 Burnham Estate, Burnham Street, London, England, E2 0JE, trading as “Yellow Yeti Travel” and referred to herein as (‘we’, ‘ourselves’ or ‘us’).

If you have any questions, comments, requests and complaints regarding our Privacy and Cookies Policies and the information we hold, please contact us through our nominated representative is Campbell Price and they can be contacted by emailing [email protected].

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please [contact us] in the first instance. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Personal data we collect

We do our best to keep the information we collect about you to the minimum necessary.

The information we collect depends upon how you are interacting with us. For example, if you’re booking Travel Arrangements with us we are likely to ask for more information than if you’re only requesting a brochure or browsing our website. We may collect, use, store and transfer different kinds of personal information about you, which we have summarised below:

Details about you
Your first and last name; marital status; title; gender; email address; telephone number; date of birth; home and billing address; your reasons for travel; meal and other travel preferences or dietary requirements; and photographs, video or audio of you.
Identification documents
Your passport or identity card details including your passport number, the country in which your passport was issued and the expiry date.
Details about your booking with us
Details such as where you are travelling from and to, your booking information (including anyone else on the booking), travel insurance details, any onward travel details if relevant, details of experiences or excursions booked through us, baggage requirements, emergency contact / next of kin details (names and telephone numbers) for all persons travelling, details of any special assistance required and any other relevant information so that we can provide you with the travel or other service you have arranged with us.
Details from your interactions with us
Information about interactions or conversations with us and our staff, including when you make enquiries, comments, complaints or submit feedback to us. This could also include username and password and your interests, marketing preferences and survey responses.
Your use of our systems and services
This includes how you use our site, call centres and/or social media pages, IP addresses, browsing history, device details and information you may post on social media.
Cookies data
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our Websites. Please refer to the “Cookies” section below for information about cookies.
Job applications
If you apply for a job with us, your CV, work history, educational details and the role you are applying for.
Financial data
If you make a booking with us we may collect bank account and payment card details used solely for purposes of completing your purchase. Financial information provided by you via the Website will be collected, stored and processed by Stripe, or Trust My Travel, or any other third party payment service providers as designated by us from time to time.We do not store or use your credit card information, and Yellow Yet Travel and its employees are unable to view your cardholder information. Stripe, Trust My Travel and any other third party payment service providers will be responsible for your payments information which will be subject to the privacy policy of Stripe available here, Trust My Travel available here, or any other third party service provider as applicable.
Special categories of data
In some circumstances we may need to collect information from you that is deemed sensitive. For example, we might collect:
- Data about your health
  Knowing your dietary requirements and any medical conditions you have will ensure that the trip is suitable for you and any necessary adjustments are made.
- Information about your religion
  For example if you specify a meal preference that indicates a particular religion, such as a kosher or halal meal.

Generally speaking, the processing of special categories of personal data requires your explicit consent. Accordingly, we will ask for your consent to our processing this information at the time you make your booking or your booking enquiry.

How do we collect your data and why?

Depending upon your interactions with us, we might collect information in the following ways:

Direct Interactions

You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone and email or otherwise, This includes personal data you provided when you:

book or search for Travel Arrangements (such as a motorcycle rentals, or self-guided/guided tours) via our Websites or call centre;
fill in part of the booking information on our site but do not complete the booking;
request a brochure, sign up to receive email updates, participate in any of our competitions, promotions (for example via any social media channels, email or our site), surveys or market research;
create an account on our Website and enter information into online forms;
provide us with information about an accident, illness or incident that occurred or some other feedback;
apply for a job with us by email or via the site;
contact us via our call centre, press office, social media, post, email or instant messenger. Our interactions with you may be recorded and monitored for the purposes of improving customer service, quality assurance, training, security and general business purposes; or
attend any of our events.

Automated technologies or interactions

As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.

Third parties or publicly available sources

We may receive personal data about you from various third parties as set out below:

suppliers, hotel providers or other parties we work with if you provide feedback or make a complaint to them;
other travellers if they take video or photographs of you during Travel Arrangements;
analytics providers (i.e. Google Analytics).

How we use your personal data

Under data protection laws we are allowed to use personal information only if we have a proper reason to do so such as:

to fulfil a contract we have with you or;
when it is our legal duty or;
when it is in our legitimate interest (or those of a third party) and your interests and fundamental rights do not override those interested or;
when you consent to it.

Generally we do not rely upon consent as a legal basis for processing your personal data other than in relation to sending our own direct marketing communications to you via email or where you are giving us special categories of data. You have the right to withdraw consent to marketing at any time by contacting us.

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

To manage your booking with us

We will use your information to provide you with any travel or event services that you request or purchase. This entails booking your accommodations, organising tours, transportation and motorcycle hire (on the basis of performing our contract with you) and providing you with any special assistance you require (where you give us your consent).

To contact you with information about your bookings and support services

We will use your contact details to send you communications which relate to your booking or services you have requested.The types of information usually included would be; emails responding to enquiries, providing you with tickets, alerting you to changes in itineraries or responding to any complaints you have. We do these things in order to fulfil our contract with you and on the basis of our legitimate business interest of providing you with customer service.

To provide assistance with online bookings

We may collect information when you enter it into forms on our websites but do not complete your booking. We do so in order to offer assistance in case you are experiencing difficulties using our websites, on the basis of our legitimate business interest of providing you with customer service.

To enable you to partake in a prize draw, competition or complete a survey

We do this to perform our contract with you or for our legitimate interest of studying how customers use our services, develop them and grow our business.

To send you marketing communications

From time to time we may send you relevant offers and news about our products and services in a number of ways, including by email. We may also send you information about other companies’ products and services that we believe may be of interest to you. We will only do this if you previously agreed to receive these marketing communications.

When you book or register with us we will ask if you would like to receive marketing communications. You can change your marketing preferences online, over the phone, using the ‘unsubscribe’ link in our marketing emails or by writing to us (e.g. email) at any time. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.

You may still receive service-related communications from us. For example, confirming bookings you make with us and providing important information about the use of our products or services.

To personalise your customer experience and improve our service

We use your information to provide you with a more personalised service.This might include personalising the communications we send to you with preferences, sending you only with advertising that we think you might like and/or enhancing your holiday experience (on the basis of our legitimate interests to present you with the right kinds of products and services).

To ensure security and protect our business interests

In certain circumstances, we use your information to ensure the security of our services, buildings, and people, including to protect against, investigate and deter fraud, unauthorised or illegal activities, systems testing, maintenance and development (on the basis of our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so).

To process your job applications

We will use your information to process any job applications that you submit to us, whether directly or via an agent or recruiter (speculatively or in response to any ad) (on the basis of our legitimate interest to recruit new employees or contractors).

To optimise our sites

If you use our sites, we will use your information to ensure that the content from our websites are presented in an effective manner for you and your device, to provide you with access to our site and app in a manner that is effective, convenient and optimal, and to provide you with content that is relevant to you, using site analytics and research and in certain circumstances combining that with other information we know about you (on the basis of our legitimate interests to operate and present an effective and convenient website to our website users).

To improve our website, products/services, marketing, customer relationships and experiences

We will use analytics data to improve our website, products/services, marketing, customer relationships and experiences. This is necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).

Yellow Yeti may use photographs and/or recordings made on Travel Arrangements for promotional reasons in printed materials, on the Internet or other media. In using such images, Yellow Yeti Travel undertakes not to reveal your name, contact details or other personal information.

To conduct research

We use your information to carry out aggregated and anonymised research about general engagement with our services and systems, or if you choose to participate in customer surveys, consumer focus groups and research (on the basis of our legitimate interests to improve our products, services and customer service).

To comply with our legal obligations

In certain circumstances, we will need to use your information to comply with our legal obligations, for example to comply with any court orders or subpoenas (on the basis of our legitimate interests to comply with a legal obligation).

Using children’s personal data

This Website is not intended for children and we do not accept bookings from children under the age of 18, except where they are an accompanying passenger on a booking made by an adult.

Where children are a passenger on a booking, we will ask for the child’s identity, profile and traveller data as detailed in the ‘Personal data we collect section’, for the purpose of fulfilling our contracted services, as detailed in ‘How we use your personal data’ section.

We will not use this data for any other means, including marketing.

Protecting personal data

We take our responsibility to protect and manage your personal data very seriously. We take appropriate security measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access when it is being transmitted, stored or otherwise processed.

Where you have been provided or chosen usernames and passwords for restricted areas of the websites, you are responsible for keeping this information confidential.

Who we share personal data with

We will never sell or rent your personal data. In order to provide you with the services and on the lawful grounds described above, we may share your personal information with third parties such as:

Third party suppliers we work with to provide your booking and our other services to you. We may share your information with parties such as travel agents, booking agents, hotels, tour operators, transport companies, excursion providers, insurance companies, motorcycle hire companies and ground handling agencies;
Other suppliers that we work with in connection with our business. We share your information with third party suppliers that we use to provide services in connection with the experiences we offer to you. This might include marketing agencies and/or companies that run our marketing campaigns, IT developers, service providers and hosting providers, third parties that manage promotions or competitions, third party software companies ground agents and site analytics providers;
Courts or advisors. We may have to share your information with other third parties (such as legal, accountants or other advisors, regulatory authorities, courts and government agencies) to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law; and
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International data transfers

We will only send your data outside the European Economic Area (“EEA”) to:

follow your instructions
comply with a legal duty
work with our suppliers and third parties who we use to help deliver our services.

Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. If we do transfer information to parties outside of the EEA, we will make sure that it is given a similar degree of protection.

Data retention

We will retain your personal data for as long as it is necessary for the uses set out in this privacy notice and no longer than 12 years, and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data or take appropriate measures to anonymise it, if data is needed after this period for analytical, historical or other legitimate business purposes.

Cookies

Cookies are small text files that are stored on your computer or mobile device. They can’t harm your computer and don’t store personally identifiable information such as credit card details but help us to provide features and functionality on our websites and mobile apps that we use to improve your customer experience. Find out more about the Cookies we use and how to manage them in our Cookie Policy.

Links to other websites

Our Website may, from time to time, contain links to third party websites. If you follow a link to any of those third party websites, please note that those websites have their own privacy policies and we do not accept any responsibility or liability for those practices. Please check those policies before you submit any personal data to those websites.

How to access and update your personal data, make requests and complaints

Yellow Yeti Travel are committed to ensuring that you have control and visibility of your personal data. Below is a summary of your rights and additional commitments:

If you would like to have a copy of the personal data we hold on you or if you think that we hold incorrect personal data about you, please use out [data request form] or email [email protected]. We will deal with requests for copies of your personal data or for correction of your personal data within one month. If your request is complicated or if you have made a large number of requests, it may take us longer. We will let you know if we need longer than one month to respond. You will not have to pay a fee to obtain a copy of your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
Where you have provided us with consent to use your personal data, you can withdraw this at any time.
Where applicable, you may also have a right to receive a machine-readable copy of your personal data.
You also have the right to ask us to delete your personal data or restrict how it is used. There may be exceptions to the right to erasure for specific legal reasons which, if applicable, we will set out for you in response to your request. Where applicable, you have the right to object to processing of your personal data for certain purposes.
You also have the right to object to your personal data for marketing analysis.

You may exercise your rights by contacting us via the [data request form].

You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to the local data protection authority. In the UK, this would be the Information Commissioner’s Office, contactable via Information Commissioner’s House, Wycliffe House, Water Lane, Wilmslow SK9 5AF; 0303 123 1113; or https://ico.org.uk/concerns/

For your security, we can ask you to verify your identity before we can act on your request or complaint.

Your California privacy rights

Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family or household purposes, you may ask us about the information we release to other organisations for their marketing purposes. To make such a request, please send an email to [email protected] with “Request for California privacy information”in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal data we revealed to other organisations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal data shared in this way is covered by Section 1798.83 of the California Civil Code.

Changes to Our Privacy and Cookies Policies

We reserve the right to change our Privacy and Cookies Policies from time to time at our sole discretion. If we make any changes, we will post those changes here and update the “Last revised” date at the top. Where you have previously consented to our use of your personal data, your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the Privacy and Cookies Policies periodically for updates. If we consider the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy and cookies policy changes).