This policy was last updated 25 November 2018 and replaces all previous versions.
In a nutshell, we will never sell your data. We provide controls, where possible, that allow visitors and customers to have control over the privacy of all personal data that is captured by our Service. We are committed to being transparent about what data we collect, how we use it and the measures we take to protect it. When you choose to provide us with information about yourself, you trust us to use it in a responsible manner. We respect that and appreciate your trust.
The full version below explains:
To contact us about any matters relating to your privacy, email [email protected].
Want more? Here it is …
We comply with the Data Protection Act 1998, the General Data Protection regulation 2016/679 and all relative European Union and Member State data protection legislation in force and as amended or replaced from time to time including, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR).
The data controller is Yellow Yeti Digital Ltd (UK), a company registered in England with company no: 10290864 and registered office address of Flat 19 Burnham Estate, Burnham Street, London, England, E2 0JE, trading as “Yellow Yeti Travel” and referred to herein as (‘we’, ‘ourselves’ or ‘us’).
If you have any questions, comments, requests and complaints regarding our Privacy and Cookies Policies and the information we hold, please contact us through our nominated representative is Campbell Price and they can be contacted by emailing [email protected].
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please [contact us] in the first instance. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
We do our best to keep the information we collect about you to the minimum necessary.
The information we collect depends upon how you are interacting with us. For example, if you’re booking Travel Arrangements with us we are likely to ask for more information than if you’re only requesting a brochure or browsing our website. We may collect, use, store and transfer different kinds of personal information about you, which we have summarised below:
Generally speaking, the processing of special categories of personal data requires your explicit consent. Accordingly, we will ask for your consent to our processing this information at the time you make your booking or your booking enquiry.
Depending upon your interactions with us, we might collect information in the following ways:
You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone and email or otherwise, This includes personal data you provided when you:
We may receive personal data about you from various third parties as set out below:
Under data protection laws we are allowed to use personal information only if we have a proper reason to do so such as:
Generally we do not rely upon consent as a legal basis for processing your personal data other than in relation to sending our own direct marketing communications to you via email or where you are giving us special categories of data. You have the right to withdraw consent to marketing at any time by contacting us.
We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
We will use your information to provide you with any travel or event services that you request or purchase. This entails booking your accommodations, organising tours, transportation and motorcycle hire (on the basis of performing our contract with you) and providing you with any special assistance you require (where you give us your consent).
We will use your contact details to send you communications which relate to your booking or services you have requested.The types of information usually included would be; emails responding to enquiries, providing you with tickets, alerting you to changes in itineraries or responding to any complaints you have. We do these things in order to fulfil our contract with you and on the basis of our legitimate business interest of providing you with customer service.
We may collect information when you enter it into forms on our websites but do not complete your booking. We do so in order to offer assistance in case you are experiencing difficulties using our websites, on the basis of our legitimate business interest of providing you with customer service.
We do this to perform our contract with you or for our legitimate interest of studying how customers use our services, develop them and grow our business.
From time to time we may send you relevant offers and news about our products and services in a number of ways, including by email. We may also send you information about other companies’ products and services that we believe may be of interest to you. We will only do this if you previously agreed to receive these marketing communications.
When you book or register with us we will ask if you would like to receive marketing communications. You can change your marketing preferences online, over the phone, using the ‘unsubscribe’ link in our marketing emails or by writing to us (e.g. email) at any time. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.
You may still receive service-related communications from us. For example, confirming bookings you make with us and providing important information about the use of our products or services.
We use your information to provide you with a more personalised service.This might include personalising the communications we send to you with preferences, sending you only with advertising that we think you might like and/or enhancing your holiday experience (on the basis of our legitimate interests to present you with the right kinds of products and services).
In certain circumstances, we use your information to ensure the security of our services, buildings, and people, including to protect against, investigate and deter fraud, unauthorised or illegal activities, systems testing, maintenance and development (on the basis of our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so).
We will use your information to process any job applications that you submit to us, whether directly or via an agent or recruiter (speculatively or in response to any ad) (on the basis of our legitimate interest to recruit new employees or contractors).
If you use our sites, we will use your information to ensure that the content from our websites are presented in an effective manner for you and your device, to provide you with access to our site and app in a manner that is effective, convenient and optimal, and to provide you with content that is relevant to you, using site analytics and research and in certain circumstances combining that with other information we know about you (on the basis of our legitimate interests to operate and present an effective and convenient website to our website users).
We will use analytics data to improve our website, products/services, marketing, customer relationships and experiences. This is necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
Yellow Yeti may use photographs and/or recordings made on Travel Arrangements for promotional reasons in printed materials, on the Internet or other media. In using such images, Yellow Yeti Travel undertakes not to reveal your name, contact details or other personal information.
We use your information to carry out aggregated and anonymised research about general engagement with our services and systems, or if you choose to participate in customer surveys, consumer focus groups and research (on the basis of our legitimate interests to improve our products, services and customer service).
In certain circumstances, we will need to use your information to comply with our legal obligations, for example to comply with any court orders or subpoenas (on the basis of our legitimate interests to comply with a legal obligation).
This Website is not intended for children and we do not accept bookings from children under the age of 18, except where they are an accompanying passenger on a booking made by an adult.
Where children are a passenger on a booking, we will ask for the child’s identity, profile and traveller data as detailed in the ‘Personal data we collect section’, for the purpose of fulfilling our contracted services, as detailed in ‘How we use your personal data’ section.
We will not use this data for any other means, including marketing.
We take our responsibility to protect and manage your personal data very seriously. We take appropriate security measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access when it is being transmitted, stored or otherwise processed.
Where you have been provided or chosen usernames and passwords for restricted areas of the websites, you are responsible for keeping this information confidential.
We will never sell or rent your personal data. In order to provide you with the services and on the lawful grounds described above, we may share your personal information with third parties such as:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We will only send your data outside the European Economic Area (“EEA”) to:
Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. If we do transfer information to parties outside of the EEA, we will make sure that it is given a similar degree of protection.
We will retain your personal data for as long as it is necessary for the uses set out in this privacy notice and no longer than 12 years, and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data or take appropriate measures to anonymise it, if data is needed after this period for analytical, historical or other legitimate business purposes.
Our Website may, from time to time, contain links to third party websites. If you follow a link to any of those third party websites, please note that those websites have their own privacy policies and we do not accept any responsibility or liability for those practices. Please check those policies before you submit any personal data to those websites.
Yellow Yeti Travel are committed to ensuring that you have control and visibility of your personal data. Below is a summary of your rights and additional commitments:
You may exercise your rights by contacting us via the [data request form].
You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to the local data protection authority. In the UK, this would be the Information Commissioner’s Office, contactable via Information Commissioner’s House, Wycliffe House, Water Lane, Wilmslow SK9 5AF; 0303 123 1113; or https://ico.org.uk/concerns/
For your security, we can ask you to verify your identity before we can act on your request or complaint.
Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family or household purposes, you may ask us about the information we release to other organisations for their marketing purposes. To make such a request, please send an email to [email protected] with “Request for California privacy information”in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal data we revealed to other organisations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal data shared in this way is covered by Section 1798.83 of the California Civil Code.
We reserve the right to change our Privacy and Cookies Policies from time to time at our sole discretion. If we make any changes, we will post those changes here and update the “Last revised” date at the top. Where you have previously consented to our use of your personal data, your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the Privacy and Cookies Policies periodically for updates. If we consider the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy and cookies policy changes).